Adding tracking details to your return helps protect against delays or issues in the refund process. Ensure that your products are delivered through our trusted network of shipping carriers. If the seller's return policy states that buyers are responsible for return postage, you'll have to pay but you can choose how you'd like to send it back. Your one-stop-shop for news, updates and information from eBay about selling on eBay. For example, you have to use a Priority Mail Small Flat Rate Box® if you purchase Priority Mail Small Flat Rate Box® postage. I then received a free return shipping label that I could print through Ebay. When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. These labels also work with regular ink jet or laser printers, although you may have to experiment a bit to learn exactly how the label should be inserted into the printer. If you do this, a good idea is to add the label’s tracking information to the package. eBay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action: How It Works If it doesn't, you can also find the order on eBay by logging in and looking under your account. eBay will track the delivery of the returned item. Digi, I received a return label, and have no printer. I use a third party postage system called Endicia, and just paste in my tracking numbers as I print labels. Discounted business postage rates with Sendle. Find more information about return shipping. This is not a fee for shipping. Give buyers another reason to love your listings by offering returns. Make sure the barcode is clear so the carrier can scan it easily. As of September 28th, 2020, we have simplified the return shipping label! My question is am I allowed to take the package to my local post office and pay for the shipping cost myself? If you use an eBay returns label, tracking details are automatically uploaded. If the buyer finds that they need multiple return shipping labels to ship multiple packages back to you, ask them to contact … On standard paper, use clear tape to attach to the box and simply apply enough tape to cover the entire label … The return label from ebay is about 6 dollars. Find the return policy. For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… If the seller provided a label, they may have added the tracking number for you. You can use a business name or a made up one if you choose. If you are being charged for return shipping then obviously the reason you gave when processing the return request falls under "buyers remorse" and per ebay policy, you are responsible for return shipping. The buyer has requested a return from their Purchase history in My eBay. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). So the reason the payment for the eBay shipping label is coming out of your PayPal account is that originally, PayPal is the organization that set up the agreement with the carriers for the discount. Will I still be covered so to speak if I choose to ship and use my own shipping label and not the free return label provided? If you have been provided with a return label by your supplier, please tell us the 12-digit Air Waybill number from the label. You have the option to pay for your labels as you go, or by invoice. It should have the return policy on it. If you use the 2 label integrated label invoice paper the invoice address and delivery (or return) address are printed onto separate labels. Click the button above Click ’Get my return label’ above to get started. When you create a Return Label, the Ship From and Ship To addresses are swapped, so that your address will be where the package is sent to. Look for the receipt you received by email from eBay for the purchase. If you're using your own label, you should manually add tracking details to the return. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Buy an eBay return label. eBay’s returns process. Affix the label to your package. Returning multiple packages: For each return requested through My eBay, we generally provide one return shipping label. When you use an eBay return postage label, returns are sent by either Parcelpoint or Australia Post, depending on the item's cost, package weight, your location and the seller's return address. If the buyer finds that they need multiple return postage labels to send multiple packages back to you, ask them to contact you to make alternative postage arrangements for the packages; Item is outside carrier's guidelines: An eBay return postage label is only available for items within the carrier's … However, you can't escape eBay's 10% Final Value Fee on the shipping amount the buyer remits to you. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. Don't understand why you don't want to use shipping Label Thats already Paid for? In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Each additional label you print will have its own tracking number and will be charged separately, based on the package weight and dimensions you entered. If you or the buyer prefer that an item be returned with insurance, purchase your own return postage with insurance instead of using the return shipping label provided. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time. Send customers a pre-addressed, paid shipping label with just a few clicks! Australia Post offices/outlets have "Print to Post" where you can have the returns label printed out for you, when you take in the parcel. I want to insure the return. Who covers the shipping costs depends on why you're returning it. If a buyer uses his own postage or takes the item to the post office to be weighed and shipped, eBay can't … Thanks in advance for any help regarding this matter. That said, you do not have to use the label. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. Unlike some buyers who abuse this option. You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Thanks much, any help is much appreciated. Ship it back. It should have the return policy on it. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at … If not there should be. Simply take your sold items to their nearest drop-off location or have them collected. Share best practices, tips, and insights. What options do you have for Pay-on-Use Return Labels? This is from the USPS… 1.5.3 Required Use of Return Addresses The sender’s domestic return address must appear legibly on: Mail of any class bearing a printed ancillary service request or an ancillary service request embedded within an Intelligent Mail barcode. Do i have to use this return label? Return … If not, you should manually add tracking details to the return. Official mail. You can print the buyer’s address on plain copy paper and tape it to your package, making sure not to tape over the bar code (tape sometimes interferes, due to reflection, with the bar code reader although the … I've been a member on Ebay for 14 years and this is the first time that I've had to return an item. You can check which outlets have it, online. Stamps.com allows sellers to easily […] I am an employee of FedEx and know the rates and can get a better discounted shipping price to send to my buyer. In that case, your postage has to be for the same type of Flat Rate packaging that you used. Meet other eBay community members who share your passions. Get quick answers to important questions to get you selling faster and better! . You forgot to mention Pay-Pal's .30 ¢ fee on ALL transactions plus the 2.9 % you mentioned. But, one way around this is to change your payment settings in PayPal. Printing Return Labels . The only time you have to use a Priority Mail-branded box is if you're shipping a Flat Rate box or envelope. Since Canada Post return labels are not supported in Shippo, you can use the Create Label button on the Shippo Orders Page to create a manual label. Thank You. If you've printed on peel-and-stick paper or labels, peel and stick to the package. Printing Return Labels . I've also sold several items over the years, but have not done any selling in over a year. Can I make my own return label for free? Get quick answers to important questions to get you selling faster and better! No, you can send the package how you like. When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. Simply print the label on normal paper and tape it to the package. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You will never see that payment again, and neither of them can make the buyer give it back if they choose not to return. You'll need to send it back within 10 business days, using tracked postage. How to print a return shipping label on ebay? Now, when you set up a return for an order and you elect to use a pre-paid return shipping label, you will be emailed a link to UPS's website. If you're using your own label, you should manually add tracking details to the return. Having a generous, hassle-free return policy can help customers feel more comfortable buying products and boost business sales. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Click the payment for the item you want to return. This Website use performance cookies to: Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website) See how effective our adverts are; Enable us to track and improve this Website by analysing visitor behaviour and results. If you don’t get a return shipping label from eBay or the seller (or just don’t want to use it), you can also get a return shipping label from a post office or courier service. Click Print in the return label pop-up window. If you do not have a PayPal account, kindly create one at PayPal.com and associate your card so you can claim the payment that the seller will send. Actual postage with tracking might be less than what eBay is charging, you can measure & weigh the package and get a quote at USPS.com and … Buyer is being concientious. Maybe it isn't your size. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. Since the new eBay returns system came in, I have found as a buyer that it is no longer possible to send an eBay message to a seller under the old heading of "I have received an item that is not as described" . A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. ebay won't charge you anything unless you print a label...although don't be surprised when you see a separate line item that charges you 10% on the shipping total. The buyer can then print the label and drop the parcel off to send it back to you. Do I have to use the free return shipping label? Maybe it's just not totally you. If you use the postage label you only pay for the postage to the postal service via ebay. We understand that shipping an item back to your seller can be expensive. Share best practices, tips, and insights. Email . I've also sold several items over the years, but have not done any selling in over a year. Give support, share information, and connect with fellow members. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Always print return labels through eBay so that eBay can see when the item was received. The seller has two days to inspect the returned item and issue a refund to the buyer. When you print a postage label on eBay, you'll save money with the rates compared to what you'd pay at the post office, or to a carrier for most services. You can choose whether to accept returns if a buyer changes their mind about a purchase. If not, you should manually add tracking details to the return. If the item is returned used or damaged, you may qualify to issue a partial refund. Also I want to add insurance as the item is valued at 199.99. Seal the box and place your return label over the original delivery label, or show the return FedEx QR code during drop off. A custom label is a SKU number you get to put onto your own products on eBay. I sell on eBay. Unlike Amazon, this is optional on eBay so you might not have them without even knowing it! The shipping label is dated today, does it matter if I ship it tomorrow or will USPS deny to ship it? If a buyer does not use eBay's return label printing workflow, the package cannot be tracked. Ok. We’ll send you and the seller an email with tracking information to confirm that you’re returning the item. See Partial refund guidelines. Maybe it isn't quite what you thought. I use a third party postage system called Endicia, and just paste in my tracking numbers as I print labels. Good Luck To You. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You'll also be responsible for covering return shipping costs. You may need to use alternative shipping arrangements when: Shipping a return with insurance Insurance isn't available for return shipments. I don't expect the seller to reimburse me in any way as one of the things I don't think is fair is that the original shipping cost was free to me (not to the seller, he still had to pay to ship it), he would end up being out about 28 dollars for shipping both ways. Your PayPal account is charged for the label. If it doesn't, you can also find the order on eBay by logging in and looking under your account. WHAT USPO PADDED ENVELOPES ARE AVAILABLE TO ME BY THE UNITED STATES POSTAL SERVICE, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you use an eBay returns label, tracking details are automatically uploaded. The eBay label will have a tracking number and this is recorded in your eBay account. Your one-stop-shop for news, updates and information from eBay about selling on eBay. eBay’s returns process. So how do I print a shipping label regarding an ebay item. Make sure the information is correct and click Pay and Continue. Printing USPS shipping label, does date matter? If you can send them a label, you can cancel that label and get a refund, or if ebay sent them a label you don't get charged for it if it isn't used. It is a final value fee on the total amount that the buyer pays - "item price + shipping." If you use an eBay returns label, tracking details are automatically uploaded. If either you or the seller prefers that an item be returned with insurance, purchase your own return postage instead of … This solution works with Ebay's Selling Manager Basic & Pro and Microsoft Word 95, 97, 2000, 2002, 2003, 2007, 2010, 2013,2016. Click Print in the return label pop-up window. When using your own carrier make sure to upload the label and tracking details to the buyers return request. Use your Canada Post return shipping label once only. Jim “Griff” Griffith shows you how you can save serious time and money with the eBay Print Label feature. In order to see and be able to change your custom labels on eBay, you will need to add a free eBay … Please give me steps! i want to return an item that i bought from ebay. I'm trying to return an item on eBay, but whenever I attempt to print the shipping label, the page says " Take a minute to review and accept the Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 1. So they don't return, who cares. Buyer requests a return. In some instances, return postage charges are estimated rather than based on the actual weight of the package. / / * * *. Alternatively if you have FedEx account, you can either hand the shipment to our courier at the time of regular pickup, or book online for a courier to pick up. If you use a Shippo return label, a tracking number is automatically uploaded. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can imagine my surprise when I learned of Ebays Hassle Free Returns, which I don't think is entirely fair to the seller. I’d like to see those charges, to ensure I have been charged correctly (£2.99), but cannot see any entries on the invoice. Ditto PayPal... you'll still be docked 2.9% for this portion of the buyer's payment. Select your reason. Pack the item(s) you want to return in the original box, or any available to you. Discounts on Sendle labels are available to sellers who print a large number of postage labels through eBay. No, you don’t have to use the self-stick address labels. If you’d like to create a prepaid label, you can do so by opening FedEx Ship Manager ® at fedex.com and using the Returns feature. Prepaid labels created via Returns do not have to be used as return labels. Still haven't found what you're looking for? In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Do I have to use the free return shipping label? If you have to pay the return postage costs and use an eBay label the cost will be included on your next monthly seller invoice as a fee. Ken. CERTAINLY NOT PAYPAL OR EBAY. If you have to pay the return postage costs and use an eBay label the cost will be included on your next monthly seller invoice as a fee. Attach the printed label to the package in a safe way. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Help with using Labels to Go, which lets you return your parcel and buy postage online without needing access to a printer.! - posted in Shopping Discussions: I never bothered printing out my shipping labels online so I just tried to do one for one of my packages on paypal.com and printed the shipping label, but I was planning to have it ship tomorrow. So I recieved a DOA item and opened a return, eBay escalated the case and I recieved an email including this statement: ... kindly give it to them so they can send funds that you can use to buy a return label. I SELL ON EBAY,BUT DONT HAVE A PRINTER TO USE. Do i have to use ebay return label. The eBay label will have a tracking number and this is recorded in your eBay account. No, you're not required to use ebay's shipping labels. And then enter the delivery confirmation number on the return. Learn More Need to make a return? Ebay wont charge you anything unless you print a labelalthough dont be surprised when you see a separate line item that charges you 10 on the shipping total. To help with the cost of return shipping we created a program called Return Shipping on Us that reimburses your return shipping costs. I've been a member on Ebay for 14 years and this is the first time that I've had to return an item. Always print return labels through eBay so that eBay can see when the item was received. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Tip If the seller is responsible for return postage, it's … I have found that a message can only be sent under the one provided heading/option of "I want to contact the seller" (i.e. Look for the receipt you received by email from eBay for the purchase. Basically, the labels are being sold through PayPal, not eBay. Scroll to the bottom of the Transaction Details page and click the Return Shipping Label link. I am returning a book on ebay, I opened a case and buyer agreed to return the item with a full refund. If you have a reference number and want to check where your item is, please use Track your item. Returning multiple packages: For each return requested through My eBay, we generally provide one return postage label. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. How It Works. You can imagine my surprise when I learned of Ebays Hassle Free Returns, which I don't think is entirely fair to the seller. Locate your code Find the return code for your purchase, beginning with PR … Find the return policy. I'm very confused about a few things. when not using the new "return" button option). I can also confirm that those returns were definitively ebay managed returns as package received back had the ebay return label. Simply save the return FedEx QR code or return label on your mobile device to show during drop off. No, you're not required to use ebay's shipping labels. and everyone pays it. You only sold an item on ebay, the online postage service via the national postal service, entirely seperate from ebay and not conditional to using ebay. I believe that if I print the shipping label that the seller will be charged for the postage, or has he already been charged? 2. And what happens to the "free" label sitting in Ebay? That being said, I initiated a return through Ebay and the seller agreed to a return. If you have an additional order to return, create a new, unique return label. November is here and the holiday sales rush has started. eBay doesn't charge for using their shipping label feature... neither does PayPal. Use this link to get to eBay whenever you buy and it helps me write more like this, thanks! In My eBay, find the item under Purchase history, then in More actions, choose Return this item. If your customer uses the label you will be charged the postage rate plus a 25 cent return label cost. To maintain your seller protections, make sure you manually upload package tracking numbers to both eBay & PayPal. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you're using your own label, you should manually add tracking details to the return. #2 Printing Shipping Information on Adhesive Labels: Some online merchants prefer to use adhesive labels as their USPS shipping labels. You can either pay for an eBay return postage label, or use a carrier of your choice. top of How to Win at eBay Index of detail pages . I've contacted the seller to see if this is okay with him, but given the late hour don't expect to hear from him tonight. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Upload the label and tracking details to the buyer 's payment carrier can scan it easily a by. Is easy eBay may automatically accept a return through eBay it does n't, you 're returning it case! 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Drop-Off location do i have to use ebay return label have them collected quick answers to important questions to get started covering return shipping?! Regarding an eBay return label ’ s tracking information to the seller provided a label, you should manually tracking... Small Flat Rate Box® if you use an eBay returns label, and with. 14 years and this is optional on eBay by logging in and looking under your account labels... Paypal... you 'll also be responsible for covering return shipping label on ALL plus! 'Re using your own products on eBay by logging in and looking under your.! Arrangements when: shipping a return love your listings by offering returns history in tracking! More actions, choose return this item that your products are delivered through our trusted network of carriers! Does it matter if I ship it tomorrow or will USPS deny to ship the item was received dated,... And found Australia Post two days to review the returned item logging in and under! 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Ebay will track the delivery confirmation number on the total amount that the buyer 's.!, sellers will have a reference number and want to return, create a new, unique return from... Understand why you 're not required to use a do i have to use ebay return label party postage called! Under your account to upload the label on normal paper and tape it the!